Today has been a nightmare for travel on the London bus networks. I was waiting for the 94 bus in Regents Street for 45 minutes. 3 buses came but all were “Not In Service”. In the meantime, at least 10 other buses came bu like #453, #9, #88, #12, etc. So what caused this breakdown in the service?
Was the 94 route not in play today?
Were the 94 drivers on strike?
Did they not start the route on Regents Street or elsewhere?
If this route was not working today, they need a system to tell the numerous people waiting for this bus. Put a notice on the passing 94 buses which were not taking passengers but give the people some information. I know that the management at TFL are glorified civil servants and have no sense of customer service nor profitability, so nothing will ever be done about these issues.
So I wasted a big chunk of a work day waiting for a non – existent bus. If this were the tube, I would be eligible for a refund but is the policy the same for the buses. I am going to fill in a complaint/ refund form for this and see what the outcome is.
In case you need to make a claim, pick up a form at any Tube Station. There is also an online form now on their site too. www.tfl.gov.uk
Am also going to send this to Boris via twitter and see if I get any sort of response. London is a great place to live but the public transport system is the most expensive and out of date service ever.